Their rush upcharge was modest and fair, especially considering that their base fee was lower than anyone else, and their default turnaround time already faster than anyone else's. I had started the structural engineering on this project myself, with guidance from a long-time friend and college who is a real engineer. Design Everest’s quote handily beat both his price and his timeline to finish the job. My friend suggested that we go ahead and try them in light of my time line, but warned me that a large, get-it-done firm like this was likely to run roughshod over the nuances of our design and unusual preferences.
Our project turned out to be even more complicated than any of us thought. It had a number of things no one had ever seen before. Additionally, we have environmental considerations that went well beyond the usual and foreclosed on the option of just throwing concrete and steel at the problems until solved. Despite taking what I suspect was far more hours from more senior staff than I think they based their quote on, Design Everest respected their originally quoted price. The speed were were going posed yet more complications. For example, we were feeding them drawings to base their engineering on before they were entirely finished. All this was successfully navigated. I felt like the nuances and preferences were respected as much as building codes allowed.
We were over a barrel with the high stakes timeline, and others had taken advantage of our vulnerable position. I half expected an email shaking us down for more money, but Design Everest really stuck to the high road and just performed. The first submission had a number of easily solved comments, the revised submission had zero comments on the structural. I would unequivocally recommend them and look forward to working with them on future projects.
I am very pleased with the result, and with the polite and professional treatment that I received.